Privacy Policy

Effective Date: September 7, 2026

Welcome to LumiNest BD. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website, luminestbd.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect certain information, including:

Personal Information

• Full name
• Billing and shipping address
• Phone number
• Email address
• Account login information
• Order and purchase details
• Information you provide when contacting our support team

Payment Information

When you make a payment, your payment information may be processed by our payment service providers. We generally do not store your complete debit card, credit card, mobile banking, or other sensitive payment credentials on our website unless specifically required and securely supported by our payment provider.

Technical Information

We may automatically collect certain information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website or source
• Basic website usage information

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders
• Confirm your orders and payments
• Contact you regarding your order
• Provide customer support
• Manage your account
• Process returns, refunds, and exchanges
• Improve our products, services, and website
• Prevent fraud and unauthorized transactions
• Maintain website security
• Send important service-related communications
• Send promotional communications where permitted and where you have provided consent
• Comply with applicable laws and legal requirements

3. Cookies

LumiNest BD may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Maintain login sessions
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing or advertising where applicable

You can disable or manage cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

• Payment processing providers
• Delivery and courier companies
• Website hosting and technical service providers
• Email and communication service providers
• Analytics and security service providers
• Legal, regulatory, or government authorities when required by law

These parties may only receive information necessary to provide their services or fulfill legal obligations.

5. Order and Delivery Information

To successfully process and deliver an order, we may need to provide your name, phone number, shipping address, and other necessary order information to our delivery or courier partners.

This information is used only for purposes related to fulfilling your order and providing delivery services.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining your orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal and regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

9. Children’s Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate parental or legal consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Request information about how your personal information is used

To exercise any applicable privacy rights, please contact us using the contact information provided below.

11. Marketing Communications

If you have subscribed to our promotional communications, we may occasionally send information about products, offers, promotions, or other updates.

You may unsubscribe from promotional emails or communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

LumiNest BD

Email: support@luminestbd.com
Phone: +8801621 219290
Website: luminestbd.com

We will make reasonable efforts to respond to privacy-related requests in a timely manner.

14. Acceptance of This Privacy Policy

By using luminestbd.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.

Last Updated: September 7, 2026