Terms & Conditions

Effective Date: September 7, 2026

Welcome to LumiNest BD. These Terms & Conditions govern your use of luminestbd.com and the purchase of products through our website.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Our Website

LumiNest BD operates an online store through which customers can browse and purchase various products, including home appliances, smart gadgets, electrical accessories, fashion accessories, and other products available on our website.

We reserve the right to add, remove, modify, or discontinue products and services at any time without prior notice.

2. Eligibility

By placing an order on our website, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a purchase agreement.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product images may sometimes be used for illustrative purposes.
• Product specifications may change according to the manufacturer’s updates.
• Minor differences between product images and the actual product may occur.

We reserve the right to correct errors or inaccuracies at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, modify the order, or cancel the unavailable item.

If an order is cancelled due to product unavailability and payment has already been made, any applicable refund will be processed according to our refund policy and payment provider procedures.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

• Change product prices
• Correct pricing errors
• Add or remove discounts
• Modify promotional offers
• Cancel orders affected by obvious pricing errors

If an incorrect price is displayed due to a technical or human error, we may contact you before processing the order.

6. Placing an Order

When you place an order through our website, you agree to provide accurate information, including:

• Full name
• Phone number
• Delivery address
• Email address, where applicable
• Any other information required to complete the order

After submitting an order, you may receive an order confirmation through available communication channels.

Receiving an order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to verify and accept or cancel an order when necessary.

7. Order Verification

For security and order verification purposes, our team may contact you by phone, SMS, email, or other available communication methods.

We may cancel an order if:

• The customer cannot be reached for verification.
• The provided delivery information is incomplete or incorrect.
• We suspect fraudulent activity.
• The product is unavailable.
• There is an obvious pricing or product information error.
• The order appears to violate these Terms & Conditions.

8. Payment

Customers may use the payment methods made available on our website.

Payment processing may be handled by third-party payment providers. We do not control the policies, processing times, or technical operations of third-party payment services.

Customers are responsible for providing accurate payment information and completing the payment process successfully.

9. Cash on Delivery

Where Cash on Delivery is available, customers may be required to confirm their order before dispatch.

Customers are expected to receive the order at the provided delivery address and pay the applicable amount to the delivery representative.

Repeatedly placing orders and refusing to receive them may result in restrictions on future Cash on Delivery orders.

10. Delivery

We aim to process and deliver orders within the estimated delivery timeframe provided at the time of purchase.

However, delivery times may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Traffic or transportation issues
• Incorrect or incomplete customer information
• Unexpected operational circumstances
• Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed unless specifically stated otherwise.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

LumiNest BD will not be responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

If a customer requests a change to the delivery address after dispatch, additional charges may apply depending on the courier service.

12. Inspection Upon Delivery

Customers are encouraged to inspect the package and product condition immediately upon delivery.

If the product appears damaged, incorrect, defective, or significantly different from the ordered item, please contact us as soon as possible according to our Return & Refund Policy.

Where applicable, customers may be requested to provide photographs or videos of the product and packaging to help us investigate the issue.

13. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are subject to our Return & Refund Policy.

Certain products may not be eligible for return or exchange due to their nature, condition, hygiene considerations, warranty terms, or other applicable restrictions.

Customers should review the Return & Refund Policy before placing an order.

14. Warranty

Where a product includes a manufacturer’s or seller’s warranty, the warranty will be subject to the applicable warranty terms.

Warranty coverage may not apply to damage caused by:

• Misuse
• Accidental damage
• Improper installation
• Unauthorized modification or repair
• Normal wear and tear
• Water or liquid damage where applicable
• Failure to follow manufacturer instructions

Warranty claims may require proof of purchase and other supporting information.

15. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that are involved in fraudulent, abusive, unlawful, or otherwise unauthorized activities.

16. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Upload malicious code, viruses, or harmful software.
• Copy, reproduce, or distribute website content without permission.
• Use automated systems to scrape or collect website information without authorization.
• Submit false or misleading information.
• Engage in fraudulent purchasing activities.

17. Intellectual Property

Unless otherwise stated, all content available on the website, including:

• Logos
• Brand elements
• Product descriptions
• Images
• Graphics
• Website design
• Text
• Videos
• Other original materials

is owned by or licensed to LumiNest BD or the respective rights holder.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without prior written permission.

18. Third-Party Services

Our website may use third-party services such as payment processors, courier services, analytics providers, hosting providers, advertising platforms, or other service providers.

Your use of such services may also be subject to the terms and privacy policies of those third parties.

LumiNest BD is not responsible for the policies, availability, or actions of third-party services outside our reasonable control.

19. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from viruses or other harmful components
• Compatible with every device or browser

We may temporarily suspend or restrict access for maintenance, security, updates, or other operational reasons.

20. Limitation of Liability

To the maximum extent permitted by applicable law, LumiNest BD will not be responsible for losses or damages resulting from:

• Temporary website interruptions
• Third-party service failures
• Courier or delivery delays
• Incorrect information provided by customers
• Misuse of products
• Events beyond our reasonable control
• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

21. Force Majeure

LumiNest BD will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Severe weather
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• War or civil disturbances
• Other unforeseen events

22. Promotions and Discounts

Promotional offers, discounts, coupons, and special prices may be subject to specific terms.

Unless otherwise stated:

• Promotions may have limited validity.
• Some products may be excluded from promotions.
• Multiple promotional offers may not be combined.
• We reserve the right to modify or cancel a promotion where necessary.

23. Reviews and User-Generated Content

If you submit reviews, comments, photographs, or other content to our website, you agree that the content:

• Is truthful and not misleading.
• Does not violate any applicable law.
• Does not infringe another person’s rights.
• Does not contain offensive, abusive, or inappropriate material.
• Does not contain malicious code or spam.

We reserve the right to remove content that violates these requirements.

24. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

25. Changes to These Terms

LumiNest BD may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised effective date.

Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.

26. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

Any disputes arising from the use of our website or purchase of our products shall be handled in accordance with applicable laws and legal procedures.

27. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

LumiNest BD

Email: support@luminestbd.com
Phone: +8801621 219290
Website: luminestbd.com

28. Acceptance of Terms

By accessing luminestbd.com, placing an order, or purchasing a product through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Last Updated: September 7, 2026